Welcome to
The Hidden Guest
See Your Business Through Your Guests' Eyes
Guest experience can make or break a restaurant. Online reviews tell you the end result, but they don’t show you the missed opportunities that led to a guest’s dissatisfaction.
The Hidden Guest provides objective, data-driven Guest Experience Audits that uncover service gaps before they impact your reputation.
Why The Hidden Guest?
Unbiased Insights
Real guest experiences, evaluated professionally.
Actionable Insights
Not just ratings, but real recommendations for improvement.
Confidential Reports
Unlike public reviews, our feedback is private and designed to help you, not harm your reputation.
Subscription Model
Ongoing insights to track performance and refine guest experience over time.
Your guests are noticing everything.
The Hidden Guest helps you see it first—so you can fix it fast.
How It Works
Subscribe & Schedule
Choose a plan that fits your needs and get set up.
Hidden Guest Audit Performed
Our Guest Experience Auditor visits your business as a paying guest.
Detail Report Delivered
Receive a full Hidden Guest Report outlining strengths, opportunities, and quick wins.
Follow-Up Consultation
We help you implement strategies to enhance guests’ experience.