Subscription Plans – The Hidden Guest

Essential

  • A simple, no-fuss guest experience audit to establish a baseline for your business.


    ✔ 1 audit per month – A single Guest Experience Auditor evaluating key hospitality and service areas.

    ✔ Standard Report – Clear highlights, top opportunities, and actionable recommendations.

    ✔ Quick Wins Focus – Fast, easy-to-implement changes that make an immediate impact.

    ✔ Best For: Businesses looking for a basic pulse check without deep competitive insights.

  • $175 per month

Elevated

  • Uncover hidden inconsistencies with multiple guest perspectives and competitor insights.

    ✔ 2 audits per month – Two unique guest perspectives to reveal service inconsistencies.

    ✔ Enhanced Report – Trend analysis across visits, highlighting recurring issues.

    ✔ 30-Minute Strategy Call – Personalized discussion on findings and action steps.

    ✔ Optional Add-On:Different Auditor Perspective ($75 per visit) – Have a different auditor conduct one of the audits for a fresh, unbiased viewpoint.

    ✔ Best For: Businesses wanting deeper insights, and strategic guidance.

  • $300 per month

Elite

  • A full-scale operational assessment to refine service at every touchpoint.

    ✔ 3 audits per month – Conducted by the same auditor across different dayparts to ensure a complete view of the guest experience.

    ✔ Premium Report – Recurring trends, advanced insights, and a long-term strategy roadmap.

    ✔ 1-Hour Consultation – Full strategy session to implement and refine improvements.

    ✔ Custom Evaluations – Choose what’s assessed (drive-thru speed, menu knowledge, upselling, etc.).

    ✔ Priority Access – Early access to new services, reports, and upgraded evaluation tools.

    ✔ Different Auditor Perspective ($75 per visit) – Gain additional guest insights by having different auditors conduct some of the audits.

    ✔ Best For: Businesses committed to excellence and ready to optimize service across all guest interactions.

  • $425 per month

Note on Pricing:
Subscription pricing is based on restaurants with an average entrée price of $25 or less.

For restaurants with higher menu pricing, a Premium Dining Add-On may apply to cover the increased cost of guest experience audits.

  • Mid-Range Concepts ($25–$35 or less average entrée): No additional charge at this time.

  • Premium Concepts (above $35 average entrée): + $25 per audit

This ensures our Guest Experience Auditors can fully experience your menu without compromising the integrity of the audit.

Why Choose The Hidden Guest?

🔍 Unbiased, Real-World Feedback – No internal bias, just true guest experiences.

⚡ Actionable Reports, Not Just Data – Simple, clear insights with fixable solutions.

📈 Proactive Service Improvement – Prevent problems before they impact your reputation.

🔥 Ready to Elevate Your Guest Experience?

Pick the plan that fits your goals and start improving your guest experience today!